All case studies
Real EstateAtlas Property Management4 months
Automating maintenance and tenant operations
A property management firm was drowning in maintenance requests across channels. We built a portal and automation layer that routes, tracks, and closes requests without manual triage.
58%
Faster request resolution
1,800+
Units managed
20 hrs
Saved per week on triage
The challenge
- Maintenance requests arrived by phone, email, and text, with no consistent way to track or prioritize them.
- Coordinators manually assigned vendors and chased updates, so requests slipped through the cracks.
- Owners had no visibility into the status or cost of work happening across their properties.
Our approach
1
Centralized every request
Tenants submit and track requests through one portal, and inbound texts are captured automatically into the same queue.
2
Automated routing and reminders
Rules assign requests to the right vendor by property and category, with automatic status updates and escalation when work stalls.
3
Built an owner dashboard
Owners see live status, history, and cost for their units, which removed a constant stream of update requests.
4
Connected vendor communication
We integrated SMS so vendors receive jobs and confirm completion without anyone making a phone call.
The results
- Average resolution time dropped 58% with automated routing and reminders.
- Coordinators reclaimed roughly 20 hours a week previously lost to manual triage.
- Owners gained real-time transparency, strengthening trust and retention.
Requests used to fall through the cracks constantly. Now everything is tracked end to end and our team can focus on the exceptions instead of the busywork.
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